Water Billing

URGENT NOTICE: -------- Did you receive a 10-day water disconnect notice?

June 28, 2021

Due to an error with our billing vendor, some customers have received a 10-day disconnection notice accidentally. We realize that this may have come as a shock to some of our water customers, and we apologize for the error. We want to assure our community that we are currently NOT disconnecting water service, and customers with past due amounts are NOT being charged a penalty or interest.
The City of Vallejo provides water service to residents and businesses. The Vallejo Water Department provides water service to 121,000 people through more than 38,000 service connections.  The department’s 95 employees work hard every day to ensure that these services are delivered with the highest levels of quality, reliability and customer service.

Our Customer Service Team is here to help answer your questions and resolve your inquiries. We're here to help you with billing, meter reading, and service issues. For questions regarding your service, please call Customer Service at (707) 648-4345.

"Vallejo Water Company" Phone Scam Advisory

The City of Vallejo recently received reports of a potential scam involving their water billing service.  Scammers have been posing as "Vallejo Water Company" employees, demanding immediate payment from customers, or their water service would be disconnected or shut off.  These calls are fraudulent and not from the City of Vallejo.  City of Vallejo customers with delinquent accounts will always receive advance disconnection notification from the City, typically by mail.  The City of Vallejo never sends a single notification one hour or less before disconnect.  

Please click here to read the recent press release, as well as helpful tips the public should be aware of in these types of situations. 

Water Rate Assistance Program

The City of Vallejo offers a Water Rate Assistance Program (WRAP). If you are an income-eligible customer, you can get a monthly credit on your water bill, subject to available program funding. Your total annual savings can add up to $60 a year depending on the services you receive. Learn more and apply today here.

12-21-2019 Press Release - WRAP to income qualified customers
Paper Application
Online Application

La Ciudad de Vallejo ofrece un Programa de Asistencia de Tasas por Servicio de Agua Water Rate Assistance Program (WRAP). Si usted es un cliente que reúne las condiciones por su nivel de ingresos, puede acceder a un crédito mensual en su factura de agua supeditado a los fondos disponibles para el programa. Sus ahorros anuales totales pueden ser de hasta $60 al año dependiendo de los servicios que reciba. Conozca más y haga su solicitud ahora mismo, aquí.
Solicitud en Físico
Solicitud en Línea

Ang Lungsod ng Vallejo ay may inihahandog na Water Rate Assistance Program (WRAP). Kung ikaw ay isang customer na karapat-dapat ayon sa kita, makakatanggap ka ng buwanang credit sa iyong billl sa tubig, na sasailalim sa available na pagpopondo ng programa. Ang iyong taunang savings ay maaaring umabot hanggang $60 kada taon, depende sa mga serbisyo na natatanggap mo. Lubos pang matutunan at mag-apply ngayong araw din dito. 

De Papel na Application
Online na Application

Starting Water Services

Vallejo residents can sign-up for water services by visiting the City of Vallejo Commercial Services Division located inside of City Hall. Please note, copies of your rental agreement or ownership/escrow documents may be required to be submitted with your application. Please provide at least two business days notice to begin your water service, so that you will receive water service on the day you request. If same day service is needed, customers must notify the City before 5:00 p.m. and must pay an additional Water Turn On fee of $144.00. The fee must paid before 5:00 p.m. before same day service can be provided.
For temporary construction meters and water flow data please click HERE

Start Water Service Form (This file must be downloaded and opened with Adobe Reader.)

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Security Deposit

A deposit of $125 is required from all "single family residents" who request water service. For commercial/multi-residental accounts deposit requirements, contact Customer Service for the amount. The deposit shall be applied to the closing bill upon the discontinuation of services and any remaining credit will be refunded. If you move to a new city service location, a new account will be opened and a new deposit may be required to start services unless the applicant satisfies the City’s exemption criteria. If multiple locations are serviced by the City, then a deposit may be required at each location. A deposit will be due at the time services are activated.

Payments & Fees

Customer’s water bills for the prior month’s use are mailed to Residential customers every two months and Commercial customer’s monthly. All bills are due upon receipt. Any charges not paid by the due date specified on the bill will be subject to a 10% penalty. An additional Finance Charge of 1.5% per month of the unpaid amount will be added for the continued delinquency. In addition, accounts more than 45 days delinquent may be processed for disconnection and a $135.00 processing fee plus all balances owing will be required to maintain and/or restore service. There is a $25.00 charge for the first returned payment and a $35.00 charge for all additional returned payments. Only City personnel are authorized to disconnect or reconnect water service at the meter, and any tampering or reconnection of the water meter by a customer will result in additional tampering and meter lock fees and any damage caused by unauthorized tampering may be subject to other fees that will need to be paid before water is restored. The following is a list of common water-service related fees. Other water service fees may include, but are not limited to: 

Other Water Service Fees

Delinquent Shutoff Processing Fee $135.00
Meter lock fee $221.00 for 1st Occurrence
NSF check fee $25.00/35.00
Water Meter Test fee under 1 1/2 inch $216.00
Request same-day service after 3:00 p.m. $144.00
Illegal Turn on penalty $200.00
Water Division, Tampering, and/or Theft $200.00

Discontinue Water Services

It is a customer’s responsibility to notify the City when they move or wish to make any changes to their water service account. The water meter will be read within 1 business day of the requested closing date or receipt of the request, whichever is later. The closing date and the closing bill will be prorated for the prior month's service. Requests to discontinue utility services should be made in person to the Commercial Services Division at (707) 648-4345.

Stop Water Services Form  (This file must be downloaded and opened with Adobe Reader.)

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For Microsoft Edge Users

Payment Options

  • The most common way is to mail your payment in the envelope included with your bill.
  • AutoPay - The most convenient payment process for you may be the election of Autopay. This would allow direct payment of your bill from your checking account to the City approximately one week before the bill due date. Print the Automatic Bill Payment Authorization Form and mail or bring the document and a void check to City Hall to start your direct payments.
  • Pay Online - You can also pay online or call Utility Services at 707-648-5400 and pay over the phone using a credit card or checking account (we accept Master Card, and Visa).
  • You are welcome to come to our counter on the first floor of City Hall and pay in person. For your convenience, a night drop-off box is located outdoors on the east side of City Hall for after-hours payments.


Emergency Water Service

Call (707) 648-5235 to report water emergencies such as water leaks, damaged fire hydrants, or quality concerns.

For More Information

Please feel free to contact us at any time. 

City of Vallejo  
Commercial Services Division
555 Santa Clara Street, 1st Floor
Vallejo, CA  94590

Phone (707) 648-4345
Fax    (707) 638-3520
[email protected] 

Business hours are Monday – Friday, 8:30 am - 5:15 pm.
COVID-19 Office Hours Update effective 03/12/2021:
The City Hall 2nd Floor Main Entrance will be open to assist customers from Monday through Thursday 9:00 a.m. to 3:00 p.m. until further notice.
For the safety of you and others, a face-covering IS REQUIRED at all times while inside City Hall. The City of Vallejo does not provide face coverings.
Thank you for being our customer and we ask for flexibility and patience during this time.